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Posts tagged: project management

What it takes to be a trusted advisor

A number of companies claim the trusted advisor space within their respective market. And many do a great job backing it up with demonstrative proof of their claim.

Looking at trusted advisors we interact with — both vendors and clients — here are a few things we note:

  • Trusted advisors aren’t afraid to tell you they made a mistake: They accept responsibility and alert you to problems as soon as they’re discovered, letting you make decisions for your business to respond and recover from possible fallout.
  • Trusted advisors set realistic expectations: They don’t over promise and under-perform. They are honest about what they can and can’t do…and when.
  • Trusted advisors don’t recommend something because it’s personally beneficial to do so: They recommend what’s right for the other party involved, considering their best interest first.
  • Trusted advisors don’t fear competition: They positively talk about others in their market who are good at what they do, realizing successful markets are made of more than one company being great. They don’t look at business as a zero-sum game of winners and losers.
  • Trusted advisors aren’t afraid to fire themselves: They realize when it no longer makes sense to work together or acknowledge another vendor can do a better job than they can in a given opportunity and freely recommend another company or competing business.

Obviously, trust is the common tread through the characteristics of a trusted advisor. It’s why we like working with trusted advisors, they make us feel confident and free to be open about our challenges and opportunities — we don’t have to be guarded in business dealings for fear of being take advantage of.

We believe ourself to be a trusted advisor in the AV and video conferencing space. At times that means we have to make decisions and take actions that don’t favor us. But that’s the point of being a trusted advisor — the other party knowing you’re acting in their favor, not solely yours.  Trust is the cornerstone of win/win business relationships that last.

What is your experience working with or being a trusted advisor?  What would you add or change to the list of trusted advisor characteristics listed above?

Project Management, Staging and Testing

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There’s little more frustrating than having a vendor on-site fighting basic problems in organization and overlooked details.  It can happen to the best of companies, but it’s frustrating nonetheless. And it’s greatly avoidable.

We avoid installation frustrations by putting in the work necessary for success before we arrive. Each system we sell and install is treated with the same level of professionalism and care.  From formal hand-off meetings between account management and engineering, design reviews, interdepartmental project management, satisfaction surveys, and post installation critiques, we have systems in place to get things right the first time.

Staging is an integral part of getting things right. We stage each installation to make sure cables, interfaces, configurations, and functionality exist and work as expected.  Being careful to review each item in detail, staging cuts down on time spent onsite and effectively eliminates all surprises in mis-shipments or overlooked items.

The attention we give to planning, staging, pre-testing and overall  managing installations results in efficient implementations that don’t inadvertently hinder your operations.

Please contact us today to discuss your unique environment and learn how our sophisticated, but easy to use AV solutions can benefit your organization.

AV Solutions is very customer service oriented and a great partner for us in the AV space. ~ Paul Plauche’, Turner Industries Group, L.L.C.